WHAT IS PREMIER DATING NETWORK
PREMIER DATING NETWORK is comprised of a network of premium dating websites representing the Net's top specialty brands, and boasts the fastest growing database of new members online. Since 2001, our portfolio of top rated sites has represented over 75 diverse dating communities based upon the personal interests and unique lifestyle choices of our members. Our brands are presently among the most recognized and respected dating communities in the world within their respective sectors.
In addition, we are proud that many or our sites have earned, and consistently occupy top ranked positions in Google, Yahoo and the world's leading search engines. The integration of our dating brands into the PREMIER DATING NETWORK Dating Network combined with the diversity of our site portfolio allow PREMIER DATING NETWORK to provide our members with the most unique and effective dating experience online.
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HOW IT WORKS
We believe the most successful romantic connections are made by allowing real people to share their interests and lifestyle preferences quickly and easily. We don't require lengthy surveys or exams because we recognize that the actual process of learning about someone is the most fun and essential ingredient to help any new relationship grow. We simply provide the common ground through our vast network of unique dating sites where people can share their mutual interests and lifestyles choices effectively. We then let our members and their true chemistry take it from there.
We provide the opportunity for people with diverse backgrounds, interests, and lifestyles to discover a more unique and fun dating experience backed by the world's most talented development team and customer service staff. The satisfaction of our members remains our top priority, and we are here to assist you in making many new, enjoyable and special connections. Compare the differences, and see for yourself, then join us, and be part of the PREMIER DATING NETWORK "in crowd!"
OUR HISTORY AND EXPERIENCE
Over the past 10 years, our company has created the most popular specialized dating sites in the world, and since then we have used our marketing expertise to drive millions of new members to these top brands. Now, we are proud to announce that we have consolidated our marketing, hosting, and customer service expertise all under one roof representing a new state-of-the-art dating platform. What this means is an increased flow of new members, improved turnkey features, a vastly improved user-friendly site design, and much more. This consolidation makes it easier for our management and development teams to focus on growth, and a greatly improved user experience for our members.
PREMIER DATING NETWORK is comprised of the most talented management team of professionals in the online dating industry. The expertise of our team is diverse in scope, and is represented by an elite and specialized ensemble of the world's leading programmers and innovative corporate strategists whose primary focus is to deliver the ultimate online dating experience. Our style is simple and effective and based on a team-centered "hands on" approach to problem solving, growth, marketing, and customer service. Our core efforts involve cross-training our management team on all aspects of the business. The purpose of our intensive cross-training program is to empower our staff with an ongoing and clear understanding of how to provide our members with the highest quality dating experience online.
Unlike many of our competitors who assemble their sites with cluttered featured sets and outdated designs, our management team continually stays abreast of the latest dating technology, and takes great care to implement only new features which we feel are valuable and productive. We do so in order keep our network professional, enjoyable, and functioning within a modern, upbeat, and clean design which is fun to navigate, and easy to use. We cannot understate our appreciation for ongoing, constructive feedback from our members, and we strive to implement any and all requests for new features we feel will result in a benefit to all the communities within our PREMIER DATING NETWORK Dating Network of sites.
You can always count on us at PREMIER DATING NETWORK to provide prompt and courteous answers to any and all of your questions, concerns, and needs. We are a solid company with talented employees, and a sharp, outgoing customer service staff waiting to address your questions and concerns. When you sign up, an actual person will view your profile. When you need our help, your customer service requests are handled by one of our live representatives, and responded to in a timely fashion. We, like you, are bothered by the automated systems we encounter when attempting to contact some of America's largest companies. For this reason, we pledge to you to give you the personalized responses that you deserve, and to do so both quickly and efficiently.
OUR MEMBERS ARE REAL PEOPLE JUST LIKE YOU
Our members are real people looking for real connections. Unlike many other sites, PREMIER DATING NETWORK is not filled with fraudulent profiles or scammers in other countries looking to take your money or get you to fall for a scam. PREMIER DATING NETWORK uses every method available to help prevent profiles from being created by marketers. Our state-of-the-art approval system allows us to recognize and delete these types of unwanted users, and we do so aggressively. Simply put, we want you to meet real people looking for social connections, and who share your same goals of meeting someone special. Our customer service team will act quickly and decisively in response to any member who is acting inappropriately on our site to ensure our community is secure. At PREMIER DATING NETWORK, your satisfaction is always our priority.
WE NEVER ALLOW SPAM OR ANNOYING POP-UP ADS
This one's real simple. We don't allow it. You will never see a pop-up advertisement on our site. Can other sites make money annoying you with those ads, and selling them to other companies? Yes. But we never will. Your confidence and respect is of great importance to us, and we are here to earn your trust and patronage by maintaining a spam and pop-up free environment for all our members.
WE ARE FANATICAL ABOUT YOUR PRIVACY
Unlike many top sites which attempt to earn a profit by selling or sharing the private information of their members with others, we at PREMIER DATING NETWORK will never display your personally identifiable information anywhere on the PREMIER DATING NETWORK network, nor is it shared or sold in any manner to any third party.
OUR SECURITY IS TOP NOTCH AND INNOVATIVE
At PREMIER DATING NETWORK, your personal information and financial data is stored and encrypted securely 24 hours a day, 365 days a year. Our site is constantly monitored using state-of-the-art technology to delete anyone who would use our site for marketing purposes, and we have spared no expense to make sure that your personal information is secure. We also employ the most secure credit card processors available for online transactions. At PREMIER DATING NETWORK, your security and privacy are always our priority.
Picking Your Primary Photo
Why is the primary photo so important? This is the photo that appears on every page of your profile, and a smaller version shows up when other members search the network.
In other words, this photo is how other members get to know you. So make a great impression with these tips:
DO use a photo of only you.
It's your time to get maximum attention.
DO make it up-close and personal.
Use a good headshot with head and shoulders.
DO use a recent photo. Be honest.
Within 6 months ago is preferred.
Other members are more attracted to you with a happy smile.
Don'ts for Primary Photos
DON'T wear a hat or sunglasses.
Make it easy to see who you really are. Try to avoid too many accessories, head gear etc.
DON'T use a blurry or darkened photo.
It will be hard to see and members won't take you seriously.
DON'T submit a shot with red-eye.
Stay away from this at all costs. No one dreams about dating scary red eyes.
DON'T submit a background that is too busy.
Busy backgrounds distract from placing all the emphasis on you.
You are able to post up to a total of 9 additional photos, so you have plenty of opportunity to display the many different and important aspects of you and your lifestyle. Here are some pointers:
DO have fun with your additional photo.
Try a different look, angle of shot, or even a black and white photo.
DO allow us to see your most favorite people.
Show off the most favorite people in your life, and include yourself.
DO show a full body shot.
A fully body shot gives other members a better idea if you are a good match. There is someone for everyone no don't be shy.
DO let others see you in your favorite environment.
Whether it's the music hall, the mountains, at home or the beach, let others know how you prefer to spend your time.
DO post a photo of your favorite things to do.
Let others know your favorite interests, sports and things to do.
DO show off your sense of style.
Show off your sense of style and fashion.
You are required to maintain a headline and personal introduction, however there are 4 additional portions of your Introduction section which are optional. However, keep in mind that writing a personal introduction is a great advantage. You should outline as much as possible about yourself in a positive and uplifting way. Our members will greatly enjoy and appreciate learning about your likes and dislikes, habits and interests as well as the type of person you seek. The best way to spark interest, attract attention, and maximize your responses is to share as much as possible about yourself with other members within our community. Completing all of your Introduction sections will increase responses to your profile up to 15 times, and greatly enhance your user experience on our site.
In order to provide the highest degree of security for you and other members, we require you not to include your e-mail address or other sensitive information in your personal introduction.
EDIT YOUR PROFILE
To make changes or complete your profile you must be logged in to your account.
From your Dashboard select Edit Profile from the left navigation menu or from main nav bar and click Profile.
Your profile is divided into 4 'tabbed' sections, just select the tab of the area you would like to edit
When you have finished making changes select the "Save Changes" or "Submit For Approval' buttons at the bottom of the sections:
About Me: includes Basics, Your Interests and Lifestyle preferences.
I Am Seeking: includes the physical features and values you may be interested in.
My Introduction: includes your headline, introduction plus 4 other areas to express yourself that were not available during the initial registration process.
My Photos: Upload and organize your photos at your Edit Photos page.
Updates which use the "Save Changes" button will be reflected online immediately all others will be updated pending approval.
YOUR HEADLINE : TIPS
A headline is a short introductory phrase for your profile. It must contain at least 2 characters and no longer than 140 characters.
In order for us to provide the highest degree of security for you and our members, we do not allow any personal info to include addresses, phone numbers, or other personally identifiable info in your headline.
- A Headline is a catchy phrase to describe yourself in just a few words and get people to be interested in you.
- A Headline should be brief, simple and funny. Nobody wants to read a headline that is too long. The best headlines are short and have humor in it. Be light and playful.
- Capture a quote from one of your favorite author, poet or artist. It does not have to be humorous- just enough to start a conversation.
- Use a TV ad slogan and make it describe you. Commercials are good icebreakers and a good conversation starter like "SWF Seeks To Share With a Special Guy the Path to a Great Relationship".
- Write honestly about yourself; don't just write what you think will get you a lot of replies. Cliche headlines like "Generous Hottie Who Wants to Romance You" come across as insincere even if they are true. A better version would be, "Soft Spoken Guy Looking for Steady Relationship with an Intelligent Woman." Again, this version says a more about you, and what you're looking for It's better to be upfront to get quality responses.
- Don't sound negative and imply neediness. Examples: Fun, Pretty Women 28, Seeks Fun Handsome Male in Miami, or Upbeat, Professional Guy Seeks Quality Lady.
- Focus on the positive aspects of your personality.
- Be very polite, personal, at the same time and be witty. Using the word "you" and asking a question are both great techniques for drawing people into your dating profile. Don't be afraid to be sensitive.
- Don't misspell ever. This implies you're in a rush. Have fun and try to include who you are, what you like, and the type of person you seek in a short catchy phrase. Don't be extreme or too corny.
- Be courteous, playful, honest, and direct. Let everyone know how awesome you are, and give other viewers of your profile a sense of your worldly appeal that will fire up interest from a potential match.
YOUR INTRODUCTION : TIPS
Writing a personal introduction is a great advantage. You should outline as much as possible about yourself in a positive and uplifting way. Our members will greatly enjoy and appreciate learning about your likes and dislikes, habits and interests as well as the type of person you seek.
The best way to spark interest, attract attention, and maximize your responses is to share as much as possible about yourself with other members within our community. This will increase your responses up to 15 times to your profile, and greatly enhance your user experience on our site.
In order for us to provide the highest degree of security for you and our members, we do not allow any personal info to include addresses, phone numbers, or other personally identifiable info in your personal Introduction or the other 4 portions of your Introduction sections.
- Take your time. Write your text so that others will be desperate to contact you by emphasizing the best things about you like strengths and goals. Write from the heart and soul when compiling your ideas.
- People who feel good about themselves make others feel good too. Let people know you have the ability to share, and how you as a person can benefit a partner, and how fun it is to spend time with you.
- Shoot for the stars. You want to be loved, appreciated, and respected. Express this in your own words, and let others know that you are able and willing to reciprocate the positive energy for another person that you desire for yourself.
- Emphasize your best and unique traits. Be totally honest always. People catch on quick to insincerity. Play a little hard to get but with a fun flare.
- Explain how you want someone to make you feel, not just your interests and lifestyle preferences. Example: Share your interests, but explain why you feel sharing them can lead to something deeper and meaningful.
- Are you a person that can laugh with others, make you feel cherished, respectful, kind, and in touch with their emotions, confident in their body, generous of spirit. Let others know.
- Write the 3 best qualities about you. Don't be pretentious, brag, like telling others what a sex symbol you are.
- Don't just tell people about your qualities, show them. Don't just say "I love music" - describe what kind of music you like. Write something like "I love 50's Rock 'n' Roll 8, Rockabilly etc.
- Tell people what are your must-haves and things that you simply cant tolerate but be honest and light in doing so. Again, being open, honest, and comfortable with yourself is in itself a very attractive trait.
- Polish your profile for at least a day, and then come back and edit. Correct any grammatical and spelling errors. You can add anything you think might make the profile better or remove anything that seems needless.
- Adjust, as you go. Add new things as you think of them. You have the power because you are one of a kind. There is no one exactly like you. How wonderful is the fact you are totally unique!
Display of Active Conversations can be viewed in your Conversations list.
View Messages You've Received are listed in your Conversations list by clicking on Messages from the left nav bar, or from the main nav bar. New messages will be highlighted blue until you open the message window from that member. Click on the photo thumbnail within the message window to view the profile of the member.
To Initiate a Message click on the Send Message button from the member's fully opened profile a search result, or from another connection (winks, meets, likes).
To Reply to a Message that someone sent you just click the Send button from within the contents of the message you received from your Conversations list.
NOTE: To initiate a message to any member, you must be a premium member.
Replying to messages from other members is free.
Hiding a Message without deleting the entire conversation(s) can be performed by clicking the small "X" in the bottom right of the profile window of the specific member in your Conversations list.
Unhide All Conversations by clicking the Settings icon (small tool icon) to the right of the Conversations main section title and selecting the option. "Show All Conversations."
I Deleted a Conversation, Can I Get It Back? No.We do not save deleted conversations once you have agreed to deleted them,and have no way to retrieve them.
Message Notifications status can be changed by logging in, then going to the Account > Settings page Any rejection of your photos or captions, notifications of inappropriate content contained in your personal introduction, or otherwise important notifications from site management are not considered e-mail notifications which can be turned on and off from your account settings.
Communication Notifications are notifications sent to your real email address when another member contacts you by message or by your connections (winks, likes, meets, favorites). Other notifications include approvals of photos and/or important notices from our system.
Blocking a Member function blocks a member from all contact, or from that member finding you in search results, and is then added to your Blocked Profiles list. You can block a member from the block button at the top of the conversation window, from the member profile, or from your Blocked Profiles page.
Report Misuse or Abuse: Send us a message from the Contact Us page, and include the member username and the reason for your concern, and we will address the issue promptly, and give you an answer concerning your issue.
Access to Messaging. Your membership with PREMIER DATING NETWORK, and any of its integrated network of websites allows you to use instant messaging (IM) to communicate instantly and anonymously via text with other PREMIER DATING NETWORK members while using any website in the PREMIER DATING NETWORK network.You will only be identified by your PREMIER DATING NETWORK Username. Our Messaging service is currently available to all members. As a subscriber to PREMIER DATING NETWORK, you have immediate access to initiate new messages to PREMIER DATING NETWORK members.
Use of Instant Messaging. You will have access to PREMIER DATING NETWORK Messaging for as long as you remain a member in good standing of PREMIER DATING NETWORK and we continue to offer the Messaging service.
A wink is a fast and friendly way to quickly introduce yourself without the extended effort of writing a custom message. It's good especially if you are in a hurry. You can send a wink from the search result of a member or from the profile of a member.
Note: Our members always appreciate a message because it shows you are especially interested in that person, and have taken the time to customize an message just for him/her. So if you really want to make an impression, invest some time and write that message! If you are in a hurry, just send a wink.
To Reply to a Wink you have received by another member, just click on the Send Message button within the received wink, or from the user's profile, or search result. You are not allowed to send more than one wink to any one member for purposes of a ensuring a quality user experience. Also, a list of profiles of members you have winked to or members that have winked at you is viewable from the left main navigation or the Connections Menu.
To view your received winks from other members navigate to your Winks Inbox.
Messaging a member from a received wink requires a premium membership.
When you send the wink, the member will immediately receive it in his/her Connections inbox. Also, a notification will be sent to the member's real e-mail address to inform him/her that a wink is now present in his/her inbox.
A like is an alternative fast and friendly way to quickly tell another member you like his/her photo. You can like a member photo from the profile of the member
Use of Instant Messaging.Note: Our members always appreciate a message because it shows you are especially interested in that person, and have taken the time to customize an message just for him/her. So if you really want to make an impression, invest some time and write that message! If you are in a hurry, just send a like.
To Reply to a Like you have received by another member, just click on the Send Message button within the received wink, or from the user's profile, or search result. You are not allowed to send more than one wink to any one member for purposes of a ensuring a quality user experience. Also, a list of profiles of members you have winked to or members that have winked at you is viewable from the left main navigation or the Connections Menu.To view your received likes from other members navigate to your Likes Inbox.
Messaging a member from a received like requires a premium membership.
When you send the like, the member will immediately receive it in his/her Connections inbox. Also, a notification will be sent to the member's real e-mail address to inform him/her that a wink is now present in his/her inbox.
A meet is an alternative fast and friendly way to quickly tell another member you find her/him attractive enough to meet in person. You can send a meet by voting on random member photos within the Meets widget on your Dashboard page, or from the profile of the member.
Note: Our members always appreciate a message because it shows you are especially interested in that person, and have taken the time to customize an message just for him/her. So if you really want to make an impression, invest some time and write that message! If you are in a hurry, just send a meet.
To Reply to a Meet you have received by another member, just click on the Send Message button within the received wink, or from the user's profile, or search result. You are not allowed to send more than one wink to any one member for purposes of a ensuring a quality user experience. Also, a list of profiles of members you have winked to or members that have winked at you is viewable from the left main navigation or the Connections Menu.
To view your received likes from other members navigate to your Meets Inbox.
The member can also vote to meet you. Once both you and the member you are interested in have mutually sent a meet request, then that member will appear in your Mutual Meets Inbox.
Messaging a member from a received meet requires a premium membership.
When you send the meet, the member will immediately receive it in his/her Connections inbox. Also, a notification will be sent to the member's real e-mail address to inform him/her that a wink is now present in his/her inbox.
There are 3 ways to block a person from contacting you. The first way is directly from the profile of the member you wish to block. Once the profile of the member is open, click the Block Member icon, and you will see a confirmation saying Member Blocked.
The second way is to go to the Account > My Blocked Profiles page, add the username of the member you wish to block, and click the Block button. That member will now be added to your Blocked Member list.
The third way is to block the member directly from an open conversation window for that member. The Block feature is located at the top of the Conversation window.
You can still contact a member who you have blocked, but you will not receive any e-mails or winks from them while they are on your blocked list.
To unblock someone who you previously blocked, go to the Account > My Blocked Profiles page, Select the username of the member you wish to Unblock by checking it. Then, click the Unblock button. The profile of the member will now be removed from your blocked list.
We advise you not to reveal your real e-mail address or any other personal information to another individual until you make attempts to confirm the other person's identity and intentions. Always use common sense when it comes to interacting with anyone while you are online as you would offline.
Always use respect when contacting or replying to another member on our Network just as you would in public. We ask our members to treat others on our site(s) as you would expect to be treated. So let's keep our conversations friendly, respectful, and courteous so we may all may benefit by creating a positive and upbeat environment for all our members. Your support is appreciated.
If anyone spams or harasses you, please notify us by using the Contact Us page immediately. If we find that the member is in violation of our Terms of Service Agreement, he/she will be deleted without question. We also reserve the right to contact local and federal law enforcement personnel, depending on the nature of the event.
Does your management read my e-mails?
As a general rule, no. However, we will read your e-mails if an investigation were to take place due to the following reasons: 1) A local or federal subpoena, 2) if we have received notification that you have been involved in misconduct which is harassing in nature, 3) any type of illegal activity, or 4) a clear violation of our site's Terms and Use Agreement.
How do I prevent/stop my notifications from going to the Bulk/Spam folder at my real e-mail address?
A. Hotmail Users:
If you do not receive the activation email message within a few minutes of signing up, please check your Junk E-mail folder just in case the email got delivered there instead of your inbox. If so, select the email message and click Not Junk, which will allow future messages to get through. We strongly recommend that you do the following to avoid accidentally filtering our future messages:
Click Mail, then Options (next to the Help link)
Click Junk E-Mail Protection
Click Safe List
Enter this domain: truzey.com
B. Yahoo Users:
If you do not receive the activation email message within a few minutes of signing up, please check your Bulk Mail folder just in case the email got delivered there instead of your inbox. If so, select the email message and click Not Spam, which will allow future messages to get through.
C. AOL Users:
If you do not receive the activation email message within a few minutes of signing up, please check your spam folder just in case the email got delivered there instead of your inbox. If so, select the email message and click This is Not Spam, which will allow future messages to get through. We strongly recommend that you do the following to avoid accidentally filtering our future messages:
Click Mail in the toolbar at the top of your AOL window
Select Block Unwanted Mail
Click Custom Sender List
Select Allow only the senders and domains listed below
Enter this domain: truzey.com
D. Gmail Users:
If you do not receive the activation email message within a few minutes of signing up, please check your Spam folder just in case the email got delivered there instead of your inbox. If so, select the email message and click Not Spam, which will allow future messages to get through.
You can increase your visibility in search results by:
Adding a primary photo to your profile
To add a primary photo click here
(profiles with primary photos appear ahead of profiles that do not have primary photos)
Log in to the site at least once daily
(The more you use the site, the higher you appear in the search results)
Start a search for members, but age, location, and your sexual orientation.
Located on the main Search page: You must enter the username of the member exactly with the correct letters and numbers. (this is NOT case sensitive).
Who's Viewed Me: search displays profiles from other members who have viewed your profile in the last 6 months. You must be a premium member to view other members who have viewed you. Upgrade now.
NOTE: You can turn off the Who's Viewed Me results so that other members will not know that you viewed their profile(s). These controls are available on the Account > Settings page.
Add To My Favorites:
You can add any member to your Favorites list from either the member's search result of fully opened profile. Simple, click on the Add to Favorites icon, and you will see a confirmation message that the member has been added to your Favorites list.
Delete From My Favorites:
To delete someone from My Favorites list, Select the profile in the corner of the search result of the member, and click the delete link to remove the profile from your results.
Becoming a premium member of our community has great benefits! As a premium member, you are entitled to initiate email communication to other premium members, view your Who's Viewed Me results, and IM other premium members. Also, you receive unlimited mail storage capacity for you Inbox and Outbox folders, you can create optional storage folders to organize your e-mail, or add new e-mail to those storage folders, and add keywords to your profile to increase your responses from other members. Click Here to view all the benefits of premium membership.
HOW TO REGISTER
It's easy to become a member! Simply click here and fill out the short registration questionnaire. Once completed, your new profile will go live immediately, and you will be a part of our fast-growing online community.
TYPES OF MEMBERSHIPS
There are two types of memberships: Free and Premium (subscriber).
As a free member you can reply to messages from other members, send winks, likes, meets, and favorite other members. You can maintain a free profile with up to 10 photos, create and edit you can block contact from specific members you prefer not to contact you.
To view the benefits of free versus premium membership, and to view our membership subscription plans your Upgrade Your Membership page.
Your membership is not a trial membership. It is a permanent membership for as long as you desire to maintain your profile on our site.
EDIT ACCOUNT INFORMATION
Your Account Information includes: country, state, city, birth date and username or password
Go to your Account Basics page to edit your information.
Username: You cannot change your username once you create it.
Password: In order to change your password click the "change password" link, enter your current password in the a current password field, then your new password in the "new" and "confirm" password field, and and click submit.
Email: You can change your email address by entering a new e-mail address in the email field and clicking Save Changes.
EDIT SUBSCRIPTION INFORMATION
Your Subscription Information includes: Upgrade, Cancel Subscription (for premium members), and Delete Membership options, go to My Membership to edit these options.
Deleting Your Profile: If you wish to be deleted, please go to the My Membership page, and click on the "Delete My Profile" link.
Please be sure to view our FAQ answers at the bottom of this page regarding our refunds and profile reinstatement policies. Please note that upon deletion of your profile, any unanswered customer service requests that remain in our Customer Service queue will be removed when you delete your profile.
We accept Visa, MasterCard, Discover, and American Express credit cards, debit cards with the Visa or MasterCard logo, and PayPal through our site. When you receive your credit or debit card bank statement:
PREMIERNET will appear as the merchant name. Please make a note of this entry in order to avoid confusion during bill paying time!
FREE TRIAL PROMOTIONS
When you receive a free trial offer in the inbox of the email address you registered for your account, the message will include instructions for how to redeem it. In the process of setting up your free trial, you'll be asked for payment information, and you'll need to choose a paid subscription package that will automatically begin at the end of your free trial. But don't worry, this is just a convenient way to start your full subscription if you want to. If you decide you don't want to be charged, simply cancel your subscription before the free trial period ends.
REACTIVATING YOUR MEMBERSHIP
We hope you will decide to return to being an active member of our community. If you were deleted from our community in good standing, you will have the option to reactivate your account.
To reactivate your account, simply log back in with your username and password, and your previous profile settings will be restored.
When you receive your credit card or debit card bank statement, PREMIERNET will appear as the merchant name. Please record this name so you will not be confused when you see this name on your billing statement.
To check the status of your membership go to My Membership page, You can then view your current premium membership status start date and end date.
For your convenience, your premium membership will auto renew each month at the previous standard rate until you wish to cancel.
To cancel your premium subscription, login to your account and access My Membership page located in the top right corner of all pages.
We do not allow refunds except under special circumstances defined in the section "Special State Terms" of our Terms of Service Agreement. Generally, refunds permit undesirable people to take advantage of us by requesting refunds for all types of reasons. With the exception of our Special State Terms provision, we have enacted this policy in order to maintain the integrity and quality of our site. Our TOS clearly stipulates that upon making a payment, the paying member accepts our policy.
SECURITY AND PRIVACY:
Privacy of Your Messages: The only time or staff would read your email messages is in connection with an investigation for misconduct on our site. We would only divulge the content of your email to another party if an officer of our company were served with a judge-issued subpoena, served by Federal or local law enforcement agent.
Your Personal Info is Kept Confidential: Your personal information is safe with us. Any information we collect (your real email address, etc.) is kept secure in an encrypted database and is never shared with other members, partners, or third parties. Many other sites actually distribute your real email address to other interested members. We never will. Unless you purposely give or intentionally supply information concerning your real identity in your profile or via an e-mail message, there is no way for another member or the general public to know who you are.
Always Use Caution: Please be cautious on any site that is socially oriented. We do not recommend you to share your real contact information with anyone until you feel comfortable, or until you have verified their identity. Always inform friends or family of planned meetings with anyone you have met anonymously via any online experience. We care very much about you, and want to keep them safe.
No Spam Policy: Our site was founded on the concept that people on the Internet DO NOT want to be spammed. We feel this is a great invasion of privacy and are adamantly opposed to it. We realize our success depends on the manner in which we treat our members. We realize that your trust in us is a privilege, and we will not sell your private information to third parties. We simply treat our members as we would like to be treated.
Our Site Security is Top Notch: We use strong encryption in the exchange of data back and forth between our servers and your computer whenever you log on to our site, and whenever you send us personal information. Our security certificates are reputable, and in place for your protection. If we suspect a member who is suspicious or has the potential to defraud other members, they are deleted immediately. We're also aggressive about continually policing our site and vigorously block entire countries associated with high cases of fraudulent activity.
Notice Concerning Messages and Winks: We vigorously patrol our site to delete unwarranted users that we detect are not on our network for purposes of dating in order to protect your interests and security. We appreciate your understanding, and hope you will respect the fact we will not tolerate spammers on our site because we greatly care about you as a member. Unlike many sites which are not concerned if you receive a solicitous message (often in disguise), we are fanatical to protect your interests 24/7, 365 days a year. Also, we request and appreciate that you report anyone you feel is misusing our site by using our Contact Us form. With adequate support from you and all our members, we can help create and maintain our status as the leading dating network online. Any concerns you may have simply let us know. Our security team appreciates the opportunity to serve you.
Our dating site, is one of the top rated and respected dating websites in the world within its respective sector. Our family of integrated dating sites provides you the opportunity meet other singles who share your specific interests and lifestyle choices, thus allowing you a more effective and higher quality online dating experience. However, when meeting new people online or offline, there are certain basic steps you should follow to help make your experiences enjoyable and secure.
We ask you take some time to review the following general dating tips. Heeding our recommendations, will provide you the confidence and satisfaction of experiencing a more safe and secure dating environment both online and offline.
STAY AHEAD OF FRAUD
DON'T EVER give out personal financial information such as bank account information, debit or credit card info to anyone.
DON'T EVER send via Western Union, by bank wire, via real mail, or in any other form. Common fraud practice is to establish a contact online, then to pretend an emergency has taken place especially one that is overseas.
DON'T EVER share your personal information such as social security numbers, or physical location of residence or work. Always meet in a neutral place.
Common Indicators of Spammers to Watch Out For:
- Someone asks you to come off the site, and chat via IM immediately after establishing contact with you, or wants your email address too quickly before you have had a chance to get to establish a basis for further contact. Spammers are impatient, but sometimes not. Train yourself to recognize their traits and behaviors.
- Someone who writes long in depth emails with long stories of accident to family members, family emergencies, investment opportunities, or stories which sound more like a romance novel rather than reality. These stories include one of destiny, fate, and/or long desired, missed love. Again, spammers often initiate communication with you using these stories so try to develop a street smart sense to recognize their behaviors. Your new found wisdom will help you not only on our site, but on any site which you establish contact with new people.
- Someone who has broken English, and makes many spelling errors in emails sent to you.
- Someone who claims to be from U.S., but currently travelling, living or working abroad oftentimes as a professional or key employee of an important company overseas who often is in a distressful situation requiring financial assistance.
- Someone who asks you for money or assets in any form.
- Someone disappears off the site (because we delete them) and will reappear with the same photo using a different location and/or username.
- Someone claims to have a recent death of a family member or spouse, injury, and/or sickness and attempts to exploit the situation to invoke sympathy leading to a request for financial assistance. Look for other factors in combination with these claims as described above.
PRACTICAL DATING TIPS
There is no substitute for acting cautiously when communicating with any stranger online. Please keep in mind, by learning proper security measures, your online dating experience will be under your control. Be sure to make use of our basic tips below. If you ever feel your safety is at risk, cease from all communication, and report any misbehavior to us via our Contact Us form so that our Customer Service team can initiate an investigation.
1. Use Your Instincts: It is always good to follow your gut instinct when something doesn't feel right. It is also a great way to measure when to move forward with someone, and when to exit fast. As you read member profiles, responses to emails, conduct phone conversations, and eventually meet in person, usually your instincts will help make you aware if something is, or is not right. A communication which "doesn't seem right" is your hint to be careful, be more vigilant, or proceed with caution. Trust your basic instincts. They are the most powerful tool you have at your disposal. Get to know the other person online before meeting them offline.
2. Always Protect Your Personal Identity: Guard your personal information. Do not reveal home phone numbers, physical addresses, or any other personal information too soon. Be zealous and diligent regarding safety precautions. Take advantage of our secure member-to-member technology utilized on all our Truzey sites that protects your identity until you choose to reveal it another member. This technology works on all email and IM messages. If you would like more information about someone, we recommend using the internet and government resources available to everyone.
3. Use a Cell Phone: When it's time to move your communication to the next level (talking on the phone), never give out your home phone number. Provide a cell phone number, use Skype to communicate, or use an anonymous phone service. It's just an added protection barrier until you get to know the person better.
4. Accessing Your Account Via a Public or Shared Computer: Make sure to log out after each session so that others are not able to view or record your password or other personal information. If you share your computer with others, consider disabling your "remember me" login feature if you have linked an auto log-in program or feature to your account. Do not use the "remember me" feature using a public computer.
Please Report To Us Any of The Following:
- Members asking you for money or donations
- Members sending harassing or offensive emails/IMs
- Members behaving inappropriately after meeting in person
- Fraudulent registration or profiles Spam or solicitation, such as invitations to call pay numbers and/or attempts to sell products or services
- Copyright infringement
- Other violations listed in our Terms of Service Agreement.
MEETING OFFLINE TIPS
First meetings are exciting, however, always take precautions and use the following guidelines.
- When meeting for the first time never in a private or remote location, meet in a populated and public location.
- Always inform one or 2 friends and/or a family members who and where you are meeting. Provide a cell phone or number to contact you.
- Do not meet after consuming alcohol. Be sober and alert.
- Do not do anything that would impair your judgment, or cause you to make a decision you could regret.
- Do drive yourself to and from your first meeting. If for any reason things do no go in the manner you expected, you need to be in control of your own transportation even if you need take a taxi.
- Do watch over your personal items at all times and keep an eye on your important documents such as driver's license, and credit cards.
- If you are consuming alcohol, keep your drink with you at all times to avoid someone tampering with it.
- Don't go back to your date's home on the first date. Leave the premises if you are pressured.
LONG DISTANCE MEETINGS
- Long distance meetings pose their own risk so proceed with caution.
- Stay in a hotel. If you can't afford a hotel, don't go. Do not stay in the other person's home. Keep your hotel location confidential.
- If the person you're meeting volunteers to pick you up from the airport, decline the offer. Do not get into a personal vehicle with someone you've never met.
- Use a taxi or rental car to get to and from the airport.
- A person who is safe should respect your privacy until you get to know each other.
- Tell friends and family members who you are meeting, where you are going and when you will return.
We care about you very much you as a member which is why we have an extensive fraud prevention team. Unlike many free dating sites, we work overtime to protect you 24/7. However, even with our aggressive efforts, we also need your assistance! Report any suspicious activity or behavior to us immediately!
BROWSERS & Cookies
For your best viewing experience of our site, please make sure you are using at least the following browsers: Internet Explorer, Mozilla Firefox, or Google Chrome.
Cookies are settings which allow any website to recognize and validate that you are the actual person logged in to the site. Cookies simply allow you to remain connected to our site. Otherwise, with every page load, your computer would be disconnected from our web server. Thus, you would make an entirely new connection every time you loaded a new page from our site. This would not be practical for you as a member. The cookie is a simple, invisible and non-harmful character string, and does not divulge any information about you or risk your anonymity.
To get help with cookies for your computer please press F1 on your keyboard. Please enable cookies to eliminate problems in accessing our site, as well as other sites which also require cookies for access.
SIGN IN ERRORS
If you cannot log in, it is possible that you forgot your existing username or password information. Please use the Lookup My Password form on the Member Login page to generate your information to your real email address. Then try to log in again with this information which was sent to you.
There is no time limit to being logged in to the site. However, we do have a 60 minute auto log out which takes place 60 minutes after your last page view when you do not return to the site. If this is the case, simply log back in. Please try to not leave uncompleted e-mail messages dormant due to the fact that after 60 minutes if you try to send a message in a logged out status, you may lose your information. To fully log out, use the Log Out link in the navigation bar, and do not just close the browser window.
Q. I logged in, but the site does not seem to recognize that I am logged in. What should I do?
Solution #1 - Have you checked your Cookie Settings? You should be able to see your username under the word Welcome located on your logged in member home page. If you cannot reach this page, then the most likely situation is that you do not have cookies enabled in your browser. Please enable cookies to eliminate problems in accessing our site, as well as many other sites which also require cookies for access.
Solution #2 - Have you checked your Anti-Virus or Firewall programs? Having Anti-Virus and Firewall software installed are extremely important to help ensure the security and health of your computer, but sometimes certain types of this software will disable cookies automatically when you install or activate them. Please check these settings within your software to be sure that you have cookies enabled.
Solution #3 - Please keep your browser version updated. Check your computer for adware or spyware. Try logging on through a friend's computer. Trial and error is usually the best way to focus in and solve issues such as these. We have given general solutions which will solve these problems 99% of the time. You will still need to do your part to locate the problem since everyone's computer is different.
Communication errors usually occur when a basic member attempts to access a Premium Member. Examples are: initiate an email or reply to a wink. You will be redirected to a page notifying you that you're trying to access a premium feature and to continue you must Upgrade. Any other errors should be directed to customer support using the Contact Us.
Your username and password can be retrieved from the Member Login page. Simply enter your e-mail address using the Lookup My Password form, and your username and a new temporary password will be sent to you. When you log in, you will be prompted to change your temporary password to a permanent password that you prefer.
Username and/or password requested, but still have not received it. Why is that?
Solution #1: - Be sure you provided the exact information. You must enter the exact e-mail address and birth date you provided to us when you registered. Otherwise, we are not able to generate this information for you due to security issues.
Solution #2: - Are our e-mails sent to you being blocked? It is possible that the e-mail which was generated to you ended up in your bulk e-mail folder at your real e-mail address. You will need to unblock our truzey.com domain using the instructions from your e-mail program. Yahoo, Gmail, AOL, and MSN all have different instructions for how to unblock domains. These instructions change frequently when the e-mail programs are updated, so please consult with the help section of the specific vendor you are using.
Solution #3: - Are you having ISP problems? You may be currently having problems with your ISP. Double check to see if you are having a problem.
Can you change my password for me?
No. You must change it using the Lookup My Password form on the Member Login page. Your password is encrypted, and we cannot decipher it, nor send it to you. If we could, then we would not be providing you with the quality level of security that we strive to maintain for you, and all our members.
If the notice on the page states that the member is unavailable, it means the member has chosen to hide his/her profile and it cannot be viewed at this time.
If you are not finding results in a specific location please try expanding your search criteria. Note that so if you have minimal or no results in a given area, our database is in constant expansion. Simply try back very shortly. Most likely, this will be a very temporary situation.
Your system tells me that my e-mail address is already taken. I don't remember signing up with your site in the past. It's possible that you previously signed up with our site and simply don't remember. If that's the case, simply request your username and password by entering your email address and birthdate on Lookup My Password section located on the Member Login page.
Your username and a new temporary password will be sent to you within a minute or two at your real email address. You can then change your temporary password to a permanent one that you prefer when you login.
Your e-mail address and password cannot be the same in order to protect your anonymity.
If you are not finding results in a specific location please try expanding your search criteria. Note that so if you have minimal or no results in a given area, our database is in constant expansion. Simply try back very shortly. Most likely, this will be a very temporary situation.
Our card payment processor is one of the largest and most reputable in the world. Acceptance or denial of your card(s) depends solely on our processor. Consequently, we have no control regarding this matter.
As a secondary option, we also accept Cashier's check or money order: Please make sure to include your username on your Cashier's check or money order. Payments may be mailed to:
FriendsWorldwide.com Attn: BILLING 1521 Alton Road Suite #672 Miami Beach, FL 33139
We accept cashier's checks and money orders in U.S CURRENCY only. We will process these payments immediately upon receipt, so you are more than welcome to overnight your payment. No personal checks
If you submitted two payments by accident, please use the contact us page so that we can credit your credit or debit card.
Have a question? Need an answer? We are more than happy to help! We will get back in touch with you during regular business hours 8 - 5 P.M. Mon-Fri Eastern Standard Time the next business day. Just give us your e-mail address then type your request into the area provided below, and we will get back to you promptly.